Standard Warranty Period 1 Year

Warranty Details

• Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.
• A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and charging functionality.
• Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
• The warranty is non-transferable and only covers the original end-user purchaser. Future Design will only authorize the warranty claim if the product was purchased from an official store.
• Customers must provide a valid order number or matching email address to make a claim.

TO MAKE A CLAIM

To make a claim, or if your shipment arrived damaged or defective, please contact us at fdstandshop@gmail.com for a quick solution.

SHIPPING CHARGES

Shipping charges, including special handling and any other related costs, are non-refundable.

Please do not use a collect on delivery service.

If you receive any portion of your order damaged, please contact us before returning the items. FUTURE DESIGN will not reimburse you for any unauthorized shipping expenses incurred.

Please retain all shipping materials for the courier pick up and inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.

We will not reimburse you for overnight, express, or other specialized services.

CANCELLING OR CHANGING AN ORDER

If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.

We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.

If your order has already shipped, please contact us to set up a merchandise return once you have received it.

Shipping

All orders qualify for 35$ shipping, except for the out-of-delivery-area (ODA).

Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact fdstandshop@gmail.com if you have any questions.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

Places We Don’t Ship To (but wish we did):

Oceania

• Papua New Guinea
• French Polynesia
• Palau

Africa

• Mayotte
• Tunisia
• Uganda
• Central Republic
• Sudan

South America

• Uruguay

Europe

• Aland Islands
• French Southern Territories
• Isle Of Man
• North Macedonia
• Kosovo

Asia

• Sri Lanka
• Maldives
• North Korea
• Syria

Caribbean

• St. Barthelemy
• Martinique
• Jamaica
• El Salvador
• Trinidad And Tobago